The Service

What I offer is a mobile to your door service in Washing Machine, Dishwasher and Tumble Dryer repairs in Kent covering towns in mid-Kent at fixed timed appointments, something that my regular customers appreciate. In this day and age and the busy life's that we all lead you need an appliance repair service engineer to rely on so you can organise your day around when it suites you, especially if you have to arrange time off from work. Which makes a change these days from a morning or afternoon call, that some manufactures or service organisations offer and they turn up -- if you're lucky!

As a rule I can get to you if not the same day, the next day or two days at the most. I work from Monday to Friday. Saturday mornings only if there is no other alternative. The times are from first call at 10am until the last call at 4pm. If a repair is not possible and a part is required, usually it takes about 2 to 3 working days to came through but obviously it depends on the part and availability. I always try keep you informed if there's any delay.

I don't have a call-out charge. The charges are £48.00 inclusive plus if there are any parts required. In other words I do not charge the minute I enter your house, (which is the definition of a call-out charge, which a lot of people object to and quite rightly).The only other charge I do make is that if I spend time finding out and identifying a part that needs replacing or a repair and you decide, perhaps due to the age of the machine, you don't wish to go ahead, I charge £30.00. Also there is a charge of £10.00 for intergrated machines (built in) because you can spend a long time time getting them in and out. Unless, of course, if it is at all possible for you to get it out yourself. So I leave it up to you. Likewise, if a fault is intermittent and it won't show up at the time, which I could spend some time on, I would charge £48.00 BUT half is deducted from the total if I came back again should the fault re-appear. This I find fair for you and for me.

Sometimes a little discretion has to be applied. If I'm on site only a few minutes and a repair is not necessary then I don't charge anything. It can depend on the circumstances. What I prefer is a happy Customer! If you feel hard done by, then I won't get your custom again, you'll take your business elsewhere. As simple as that! Just to get things into perspective regarding charges manufacturers are currently charging between £60.00 and £95.00 call-out charge, that is as soon as they enter your front door. They might be only a few minutes! Then parts can be on top! Wow!